Privacy Policy

Last updated: January 2025

Cellphone Plug ("we," "us," or "our") operates this website and in-person device purchasing service. This Privacy Policy explains how we collect, use, and protect your personal information when you interact with us. By using our website or selling a device to us, you agree to the practices described in this policy.

1. Information We Collect

We collect the following categories of personal information:

  • •Identity Information: Full legal name, date of birth, government-issued ID type and number, photograph
  • •Contact Information: Phone number, email address (if provided)
  • •Transaction Information: Device details (make, model, IMEI/serial number), sale price, payment method, date and time of transaction
  • •Website Usage Data: IP address, browser type, pages visited, time on site (collected via standard web analytics)
  • •Quote Requests: Device information and contact details submitted through our online quote form

2. How We Use Your Information

We use your information for the following purposes:

  • •To complete device purchase transactions and process payments
  • •To comply with Texas Occupations Code Chapter 1956 (secondhand dealer record-keeping requirements)
  • •To verify device ownership and prevent fraudulent transactions
  • •To contact you regarding your quote request or transaction
  • •To improve our website and services
  • •To respond to law enforcement requests as required by law

3. Legal Obligation to Share Information

As a secondhand dealer operating in Texas, we are required by law to maintain transaction records and may be required to share seller information with law enforcement agencies. We will disclose your personal information to law enforcement without prior notice when required by Texas law, a valid court order, or subpoena. We cooperate fully with law enforcement investigations involving stolen or fraudulently obtained devices.

4. Information Sharing

We do not sell, rent, or trade your personal information to third parties for marketing purposes. We may share your information in the following limited circumstances:

  • •Law Enforcement: When required by law or in response to valid legal process
  • •Service Providers: Third-party services that help us operate our business (e.g., Supabase for database hosting), bound by confidentiality agreements
  • •Business Transfers: In the event of a merger, acquisition, or sale of business assets
  • •Safety: When we believe disclosure is necessary to prevent fraud, protect our rights, or ensure the safety of individuals

5. Data Retention

Transaction records, including seller identification information, are retained for a minimum of 3 years as required by Texas Occupations Code Chapter 1956. Online quote submissions are retained for 12 months. Website analytics data is retained for 24 months. You may request deletion of your data where not required for legal compliance by contacting us.

6. Data Security

We implement reasonable technical and organizational measures to protect your personal information against unauthorized access, loss, or disclosure. Transaction records are stored in a secure database with access controls. However, no method of transmission over the internet or electronic storage is 100% secure. We cannot guarantee absolute security of your information.

7. Cookies & Tracking

Our website may use standard cookies and similar tracking technologies to improve your experience and analyze site traffic. Cookies are small text files stored on your device. You can control cookies through your browser settings. Disabling cookies will not prevent you from using our website but may limit some functionality.

8. Children's Privacy

Our services are not directed at individuals under 18 years of age. We do not knowingly collect personal information from anyone under 18. If you believe we have collected information from a minor, please contact us immediately and we will delete it.

9. Your Rights

You have the right to:

  • •Request access to the personal information we hold about you
  • •Request correction of inaccurate information
  • •Request deletion of your information (where not required for legal retention)
  • •Opt out of non-essential communications

To exercise these rights, contact us at 817-657-5390.

10. Changes to This Policy

We may update this Privacy Policy from time to time. The "Last updated" date at the top of this page reflects the most recent revision. We encourage you to review this policy periodically. Continued use of our services after changes constitutes acceptance of the updated policy.

11. Contact Us

If you have questions about this Privacy Policy or how we handle your information, contact us by phone or text at 817-657-5390. We are a locally operated business in the Dallas–Fort Worth area.