Last updated: January 2025
Cellphone Plug ("we," "us," or "our") operates this website and in-person device purchasing service. This Privacy Policy explains how we collect, use, and protect your personal information when you interact with us. By using our website or selling a device to us, you agree to the practices described in this policy.
We collect the following categories of personal information:
We use your information for the following purposes:
As a secondhand dealer operating in Texas, we are required by law to maintain transaction records and may be required to share seller information with law enforcement agencies. We will disclose your personal information to law enforcement without prior notice when required by Texas law, a valid court order, or subpoena. We cooperate fully with law enforcement investigations involving stolen or fraudulently obtained devices.
We do not sell, rent, or trade your personal information to third parties for marketing purposes. We may share your information in the following limited circumstances:
Transaction records, including seller identification information, are retained for a minimum of 3 years as required by Texas Occupations Code Chapter 1956. Online quote submissions are retained for 12 months. Website analytics data is retained for 24 months. You may request deletion of your data where not required for legal compliance by contacting us.
We implement reasonable technical and organizational measures to protect your personal information against unauthorized access, loss, or disclosure. Transaction records are stored in a secure database with access controls. However, no method of transmission over the internet or electronic storage is 100% secure. We cannot guarantee absolute security of your information.
Our website may use standard cookies and similar tracking technologies to improve your experience and analyze site traffic. Cookies are small text files stored on your device. You can control cookies through your browser settings. Disabling cookies will not prevent you from using our website but may limit some functionality.
Our services are not directed at individuals under 18 years of age. We do not knowingly collect personal information from anyone under 18. If you believe we have collected information from a minor, please contact us immediately and we will delete it.
You have the right to:
To exercise these rights, contact us at 817-657-5390.
We may update this Privacy Policy from time to time. The "Last updated" date at the top of this page reflects the most recent revision. We encourage you to review this policy periodically. Continued use of our services after changes constitutes acceptance of the updated policy.
If you have questions about this Privacy Policy or how we handle your information, contact us by phone or text at 817-657-5390. We are a locally operated business in the Dallas–Fort Worth area.